Weldon Children’s Services 
Our website privacy policy outlines how we collect and handle your Personal Information. We know this is important as this includes information regarding children. We will try to ensure that we provide a comprehensive explanation about our data collection and management practices.
If you have any questions at all, please feel free to contact us at info@weldon.com.au
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These explicitly define the ways in which we collect, use, disclose, store, secure, and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.
This Personal Information is obtained in many ways including telephone, email, social media, schools, via our website www.weldon.com.au, from a website you visited which directed you to our website, from media and publications, our childcare management system, online communities, newsletters, blogs, from other publicly available sources, from cookies, and from third parties.
We collect your Personal Information for the primary purpose of providing our services to you, namely the child care and educational services in which your children enrol. This may include sensitive medical records, such as the provision of medical treatment you have authorised for your child, dietary requirements, allergy information, and additional needs your child may have. We use your Personal Information to provide updates on your child’s experiences, communicate important information such as activities or schedules, and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Support for technical and administrative requests from you
If you contact us for technical, service, mobile app, or other website-related support, we may retain that information on record to process your request as well as for training purposes. Such information may include the transcript, emails, or other information which was relayed by you and Weldon throughout the support request process.
Credit card payments and digital payments
If you make a credit card payment via phone to our office, your credit card details are made fully available to us so that we can process your payment. You can rest assured that we destroy all credit card information the moment the payment has gone through.
If you pay on our website during enrolment, such as by credit or debit card, then we will only receive basic information and confirmation of payment. Please note, for direct debit and direct transfer, your bank account details are stored securely in your Family Account profile in the third party childcare management system. We will not have any access to your credit card or debit card details as these are handled by a third-party payment provider, in line with their terms of use, which is contained within the enrolment form.
Direct Marketing
We value and respect your time. We know that no one likes being spammed. At Weldon, we may use your personal information to send you marketing and advertising that is customised to your interests, characteristics or general location.
Opt-out: As with all direct marketing correspondence that you receive from us via email, there is always an unsubscribe button or link located at the bottom of the email. With this, you can manage which messages you receive from us.
Other Data Collection
Weldon collects Personal Information from any enquiry form you partially or full complete and send to us. Weldon will only use your Personal Information, such as personal contact details, current employer, the reason for making an enquiry, or additional information you choose to provide, such as a resume, to fulfil the purpose of your enquiry.
What we collect from your online activity
Weldon uses cookies and other digital identifiers that fall into the following four categories:
- Site performance indicators: These give us information on how our website is used so that we can make the necessary improvements or amendments to make your experience better.
- Analytics Cookies: These give us the statistics to understand how many people are on our website, which areas are popular and which areas we need to work on.
- Advertising Cookies: We use these cookies to understand what type of advertising would be suited to someone like you. That way, you would receive ads that are more likely to be relevant to you.
- Cookie rights: You can always disable our use of cookies by changing the security settings of your browser. However, please bear in mind that this may affect how some items are displayed on our website or may prevent some items from being displayed.
Weldon may collect, use and/or share your location data to provide you with location-based services. Please be aware that your location data may only be tracked through an opt-in process which most browsers and devices will notify you of. No location data will be collected without your authorisation being provided.
What we collect and receive from others
Social Network widgets and buttons (Facebook, Youtube, etc.)
By clicking or using any social network widgets on our website, you understand that you do so in accordance with the terms and privacy policy of those services. ‘Liking’ or ‘Following’, and content posted using these widgets may become visible to your social network.
Advertising
We may use your personal information to deliver advertising that is more customised or relevant to your interests or location. This does not mean that you will receive more ads, it simply means that we will do our best to make them relevant and tailored to your interests. If you have any questions or concerns relating to the advertising on our website (either hosted by a third party or by us, i.e. Google AdWords), feel free to contact us at info@weldon.com.au
Third-party polling and survey plugins (Survey Monkey etc.)
When you fill out polls or surveys on our website using Survey Monkey or another third-party survey provider, please bear in mind that while we retain control of the data that you provide, all data provided is collected under the privacy policy of that provider and therefore may vary from provider to provider. We select providers who advise us that they adhere to AUSTRALIAN PRIVACY LAWS.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained.
- For a secondary purpose that is directly related to the primary purpose.
- With your consent; or where required or authorised by law.
Third Parties
We will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed by us in a number of circumstances including the following:
- To third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
There are only a limited number of exceptions that allow or require Weldon to use or disclose your children’s personal information for other purposes, and they include the following: (1) when required or authorised by or under an Australian law or a court/tribunal order, such as disclosure to the Department of Education, (2) when Weldon reasonably believes the use or disclosure is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety, and it is unreasonable or impracticable to obtain the individual’s consent to the use or disclosure, and (3) when Weldon reasonably believes that the use or disclosure is reasonably necessary to assist in locating a person who has been reported as missing.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. Weldon will ensure it takes all reasonable steps to ensure Personal Information which we collect directly from you will be stored within Australia.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years for archival purposes.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. You can update your Personal Information by updating your account at any time.
Policy Updates
This Policy may change from time to time and is available on our website.
Complaints Handling
If you have any complaints or feel that there has been a breach of the Australian Privacy Principles or a registered APP code, you can contact us at info@weldon.com.au or via phone, 02 8741 0500.
If you are not satisfied with the process of making a complaint you may make a complaint to the Information Commissioner on the details below:
Office of the Australian Information Commissioner
GPO Box 5288 Sydney NSW 2001
Email: foi@oaic.gov.au
Telephone: 1300 363 992
Fax: 02 6123 5145